Versa not syncing correctly.

[pmfrew1]

Last two mornings I have woken up my Versa has been at least half an hour slow, won't sync and if it does sync it is not doing fully.  Watch showing no exercise.  Yesterday and today managed to eventually sync but hasn't synced since just after 5pm this evening. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @pmfrew1, I hope you're doing well, it's great to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, 

Have you restarted your phone and your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[pmfrew1]

Eventually had to go through Customer Services and now have a new Versa.  Customer service good but not good that this is the second replacement I have required and only had for 12 months!