help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing for 4 months

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2020 20:07 - last edited on ‎01-18-2020 03:32 by Fitbit Moderator

‎01-17-2020 20:07 - last edited on ‎01-18-2020 03:32 by Fitbit Moderator

Versa quitting syncing for 4 months. my account has had the email address changed without my signing into the account for over 2 years.  Had to create a new account, but still cannot pair my Versa.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-18-2020 03:32

‎01-18-2020 03:32

@clp2, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync with your phone or account.

 

I would like to know if you receive any error message when trying to sync or connect your watch with your phone. Also, I'd like to know what is the brand and model of your phone.

 

In the meantime, try the setup process one more time as described in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎01-25-2020 19:56

In response to JuanJoFitbit

‎01-25-2020 19:56

Still not pairing or syncing since October 4. The setup goes as: found the Versa, connected, put in code, After 2 minutes, it says it is taking so long. we're on it.  After 10=15 minutes, new screen says:Make sure your Versa is charged, Restart your watch by pushing the left button and the lower right one, turn off Bluetooth on mobile device and turn on again.  Then retry again.

This has been done 10 times to no avail. I could do without it syncing, but for some reason the time is exactly 2 hours early which makes it useless. Any suggestions?

Best Answer
0 Votes