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Versa not syncing in challenges but is on the app?

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‎02-22-2019 12:06

‎02-22-2019 12:06

So my Fitbit is syncing and I can see my steps on my dashboard but no steps are appearing in any challenge screens?

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5 REPLIES 5

‎02-23-2019 06:03

‎02-23-2019 06:03

Hey @JoMurray, welcome to the Community! I'm sorry to hear that your steps are syncing on your Fitbit account but not on your challenges. Please note that team is aware of this inconvenience and they are already working towards a solution. I will ask you to be patience in the meantime. 

 

Let me know if you have further questions or comments! 

Heydy | Community Moderator, Fitbit
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‎02-23-2019 08:32

In response to HeydyF

‎02-23-2019 08:32

Mine is doing the same thing. Hopefully the issue is resolved soon! 

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‎02-23-2019 09:09

In response to Katicovolo

‎02-23-2019 09:09

Mine does it occasionally and it can on occasions take half an hour or so for the challenges to ‘catch up’

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‎02-25-2019 04:50

‎02-25-2019 04:50

I'm having the same issue... None of my challenges from the weekend updated. 

 

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‎07-17-2019 12:58

In response to Tstrawdes

‎07-17-2019 12:58

My Versa is not syncing in workweek hustle - I have tried everything - turning on and off, turning iphone on and off, deleting app and reinstalling app, turning bluetooth on and off - this is extremely frustrating - when I called customer service they were NO HELP AT ALL!

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