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Versa not syncing notifications

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‎04-25-2018 20:53

‎04-25-2018 20:53

4/25/18

Spoke with Fitbit last night about my Versa not syncing notifications.  They acknowledged a known problem currently with Fitbit not syncing notifications with the Samsung Galaxy 8 and 8 Plus phones.  Tonight I saw a notice by Fitbit stating they have fixed the issue.  Unfortunately,  that is not the case tonight.  I have rebooted, uninstalled and reinstalled etc and still notifications are not syncing.  Very disappointed in purchasing the brand new Versa that is having such issues.  If not resolved immediately, I'm returning it and going with another product. 

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4 REPLIES 4

‎04-25-2018 21:40

‎04-25-2018 21:40

I'm having the same problem  s8+ and I've not been able to sync since 1.30 yesterday afternoon. I have reinstalled the app to no avail. My other old fitbits are syncing just fine when i loaded them on but versa wont sync. Getting quite frustrated with this. 

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‎04-25-2018 21:45

In response to Smileysmee

‎04-25-2018 21:45

I'm frustrated too and about to return the Versa for a refund. It's
unacceptable for Fitbit to have initiated sales of a product that sounds
have had further testing and is having so many problems with so many other
different devices.
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‎04-26-2018 00:25

‎04-26-2018 00:25

Also not getting notifications on my Samsung Galaxy S8, although I did for the first few days. Really annoying! Otherwise, I am quite happy with my Versa 🙂

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‎05-07-2018 05:14

‎05-07-2018 05:14

Have any of you been able to figure this out? I just received the versa as a bday gift and am not getting notifications or calls from my 8 plus.

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