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Versa not syncing sleep, activity time, active hours or HR

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‎02-19-2019 01:19

‎02-19-2019 01:19

I have had my versa since the summer and it has been nothing but a headache! I have to reach out to customer service every 5-6 weeks about another issue. Now my versa hasn’t tracked my sleep, HR, activity or active minutes since 2/11. I’ve already performed all the suggested troubleshooting tips and tricks. Anyone else having this issue!?

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8 REPLIES 8

‎02-19-2019 02:39

‎02-19-2019 02:39

For the last 2 days Fitbit not recording bpm or recording sleep.  No idea why! Help

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‎02-19-2019 03:57

‎02-19-2019 03:57

I have the same problem since 2/11. 

 

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‎02-19-2019 04:19

In response to Dsearles

‎02-19-2019 04:19

My fitbit stopped tracking my sleep Feb 6th. Help?

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‎02-19-2019 04:37

In response to Jog-on

‎02-19-2019 04:37

I have the same for the past 2 days!

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‎02-19-2019 05:14

In response to Cuny

‎02-19-2019 05:14

It seems like a real problem. Almost every thread for Versa you can find something about this.

Fitbit, fix it please. Maybe latest firmware is the problem ?

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‎02-19-2019 05:17

‎02-19-2019 05:17

Mine hasn’t worked in a week as well

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‎02-19-2019 05:32

In response to Dsearles

‎02-19-2019 05:32

Sorted - hold down bottom right button together with left hand button until logo appears- this resets watch.

Sent from my iPhone
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‎02-19-2019 05:35

‎02-19-2019 05:35

My versa has not tracked sleep, active minutes, heart rate since Feb 8. I have restarted multiple times, even did a full factory reset, etc. For a few days, it would not hold a charge and die within 8-12 hours but that issues seems to be resolved. Given that so many others are experiencing the same the issue it must be something that will be fixed with an update, right? Or so I keep hoping....

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