Versa not syncing to ap

[Kirstenleitmark]

My Versa is not syncing to the ap. It has been working fine for a month and now the ap can’t find my device. 

[Marrrmaduke]

@Kirstenleitmark phone model and OS? for now try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected (if you're on Android) and All day sync are enabled.

[Adowd03]

I just got my versa today and it wont sync or stay connected. I had a Charge 2 for over two years with no issues. I've been scrolling forums for the last 3 hours and trying everything I've seen (uninstalling, restarting, updating, disconnecting). I just cant get anything to work. Very upset about my purchase. 

[Marrrmaduke]

@Adowd03 welcome to the forum. Did you manage to set up your Versa at all? Is it linked with your Fitbit account? What does the display show? Is your charge 2 still linked with your account? Do you get any error messages?finally whats your phone model and OS?

[Adowd03]

My phone is a Samsung Galaxy s9 Plus, I was able to set it up and change
the clock face but then it kept showing an error message saying it couldn't
connect. I'm logged into the account I've been using for over 2 years, my
old charge 2 is still in the account.