09-17-2018 01:28 - last edited on 09-18-2018 12:55 by HeydyF
09-17-2018 01:28 - last edited on 09-18-2018 12:55 by HeydyF
My Versa is not syncing with my app, I’ve checked my iOS updates and it’s up to date? What else??? It’s not even a month after purchasing my Versa
Moderator edit: Subject for clarity
09-17-2018 02:52
09-17-2018 02:52
Unfortunately, syncing problems happen from time to time, often without any obvious reason.
I would try restarting your phone and then restarting your fitbit using this procedure:
You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/
09-18-2018 02:28
09-18-2018 02:28
Oky so I managed to get it to sync, but now my phone is not picking up the versa’s bluetooth? How do I fix this ?
09-18-2018 03:10
09-18-2018 03:10
I have to close and open my Bluetooth EVERY single time for my versa to sync.
09-18-2018 03:11
09-18-2018 03:11
@Justine85 if it is syncing ok then it's doing so over bluetooth. What problem are you having?
09-18-2018 12:59
09-18-2018 12:59
Hey @Justine85, welcome aboard and thanks for taking the time to try to solve these syncing issues between your Versa and your iOS device. Just like my friend @SteveH mentioned, if it is syncing now, is because the Bluetooth on your phone has picked it up. It should be working fine now. If it is not the case, let me know what other inconvenience and I will continue assisting you.
@oll_Gi, please restart your Versa. It should sync fine after that and you shouldn't be rebooting the Bluetooth to make it work.
Let me know how it goes guys!
09-19-2018 02:32 - edited 09-19-2018 04:35
09-19-2018 02:32 - edited 09-19-2018 04:35
It did work after restart. But this is an issue that keeps happening why I have to do this every now and then
Also first time last night buttons did not respond at all, versa was opening the notification screen as if I was pressing the buttons. And it vibrated every now and then for no reason. I only have my versa 4 months. And I had a charge 2 for 5 months before the straps broke off. Are the devices supposed to last 6 months max? Do I have any guarantee from the company fitbit, if I bought my versa from a local store in Greece?
UPDATE: Again doesn't sync this morning.
09-21-2018 07:56
09-21-2018 07:56
Hey @oll_Gi, thanks for getting back to me! What I can tell you about Fitbit devices, is that they are made to last, since we use the best materials on the market on it's design and functioning, however, since your Versa still not syncing as expected, I have escalated your case to our Support team so they can take a look at it and help you out better.
Let me know how it goes!
09-24-2018 04:35
09-24-2018 04:35
@HeydyFI had contacted support myself. I am waiting for a replacement.
09-24-2018 07:48
09-24-2018 07:48