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Versa not syncing to workweek challenge

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‎09-30-2019 18:33

‎09-30-2019 18:33

This happened before where my versa and my app say one thing but my challenge says another. I’ve synced multiples times and although my dashboard says “all synced” and matches what my versa has, looking at my challenge they are almost half of what I actually have. And it says updated “now.” I’ve restarted my phone and no luck. I haven’t reinstalled yet, but last time this happened it was a FitBit tech issue. Thoughts?

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‎10-02-2019 17:05

‎10-02-2019 17:05

@MollyLK If you go to your Dashboard on Fitbit.com, does the step count correspond to what you see in your Fitbit mobile app? Fitbit.com represents the status of your data on Fitbit servers.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-04-2019 02:41

In response to Marrrmaduke

‎10-04-2019 02:41

They match, yes, but the issue is with the challenges not matching those numbers. Like I said, this happened before and was a bigger FitBit problem with steps not counting towards the challenge. It’s syncing now, but I am still 5,000 steps short in my weekly challenge as compared to what the dashboard and app say.  

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