help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not getting notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2019 23:51

‎10-03-2019 23:51

Hi, purchased my versa a week ago. Till date not able to receive notifications. Tried the following things

1. Restart the device and phone

2. Made sure that notifications are enabled for fitbit app, both on tge phone and the devie

3. Cleared all data from fitbit app from settings and restarted the app

4. Uninstalled the app and installed again

5. Performed factory reset, uninstalled the app, and started from scratch

 

Still no luck. My friend, who also purchased the device is facing the same problems as me. Only call notifications are visible on device.

 

Any help appreciated

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-04-2019 00:56

‎10-04-2019 00:56

I actually have the exact same problem. I have been using the Versa for about two months now, and the messaging service has been very inconsistent. The Fitibit app  keeps asking to re-start my phone (which is a Huawei P10 btw).  The messaging service is an essential part of the watch, and it is very dissapointing it does not work correctly. It only works "sometimes". 

Best Answer