Versa not syncing with Android device

[fixit7]

My fitbit app on my android phone is not syncing. I tried a reset on the fitbit. My steps are showing on my fitbit.

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Hi, first try this:

1. logout of your Fitbit account

2. restart your phone and enable BT

3. login to yourfitbit account and sync with the Versa

[JuanJoFitbit]

@fixit7 It's great to see you in our Fitbit Community! I'm happy to assist you with the syncing issues that your Versa is experiencing with your Android device.

I'd like to follow up and would like to know if the issue persists or if your Versa could sync after following the great troubleshooting steps that shared @SunsetRunner.

In addition, please let us know what is your phone's brand and model. For more information about the mobile devices that sync with Fitbit trackers, please visit this help article.

Looking forward to your response! 😀

[fixit7]

I have the Versa model.

[JuanJoFitbit]

@fixit7 Thank you for getting back and letting us know the Fitbit model that you have. Please let me know if your Versa is syncing properly now.

See you later!