Versa not syncing with Android device

[Trixiebelle81]

So for months now by Fitbit hasn't received notifications, I saw it was a common issue and have patiently waited for it to be resolved.  Theres Been plenty of fixes for iPhones but I can't see any for Android (hauwei). 

When I swipe down on my device messages are there, but not buzz or light, obviously checked those settings. Restarted, re installed .... Please help as very frustrated now 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Trixiebelle81, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's not connecting with your Huawei. I appreciate the time spent trying to resolve the issue before contacting our forums.

In order to assist you accordingly, please let me know what is the model of your Huawei phone. In the meantime, please try the steps that are listed in this help article in order to fix the notification issues.

Looking forward to your response.

[Trixiebelle81]

Hi. Thank you for your reply, I have a P20 Pro. I forgot to mention it did used to work ok. Thanks

[JuanJoFitbit]

@Trixiebelle81, I'm sorry for the late response. However, thank you for providing the detail requested.

Our team is aware of this issue and are actively working in order to have it resolved soon. Once a solution is available, we'll make sure to post it in the forums.

We really appreciate your patience and time with this.

I'll be around if any question arises.

[JessieLindO]

I'm also having issues with my Versa syncing with my Android. I have a Pixel 3aXL running Android v10. I've had my Versa since the September and have had to re-pair it with my phone or even reset the Versa at least 5 times since then. I don't know why but it will NOT stay synced. I've gone through all the FAQ steps and tips but nothing will make it stick. How do I keep this thing working? 

[Trixiebelle81]

Gosh I know! So annoying. For the first few months mine would only sync with resets, now it just won't no batter what I do. I found a new "fix" ensuring the background app refresh hadn't been turned off, which it had. I crossed my fingers when I turned it back on but still nothing. Gutted as this is clearly an issue for many and not yet Resolved. 

[SunsetRunner]

I also having issues with it not always connecting to my S10plus and not getting text messages to my watch. 

[RebsDoneItAgain]

My FitBit Versa Lite won't sync to my android no matter what I do! 😞