Versa not syncing with Fitbit app.

[Schnarr]

My Versa and app are not communicating with each other. The last time my app updated was yesterday at 4:30. Any advice?

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get communication issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[SteveH]

Did you manage to get your fitbit working again?

[JuanJoFitbit]

@Schnarr Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing with your phone. I would also like to follow up and would like to know if the great troubleshooting steps that shared my friend @SteveH helped you to get this issue resolved.

Looking forward to your response!