Versa not syncing with Fitbit app.

[dana00rut]

I recently got the fit bit versa and for the first few days it was working perfectly.  I absolutely loved the GPS for runs, texts alert, sleep tracking.  Then all of a sudden it would not sync with the app on my phone.  So far I've had the Versa for 10 days....and its been frustrating me to no end for half that time.

I deleted the fit bit app and reinstalled it

Turned my WiFi on/off

Removed the Versa from my Bluetooth (forgot device)

Reset the Versa 3 times

Turned my iphone off/on

Removed the device from the fitbit app, but now can not get it to add back on

My phone finds the Versa, but it gets stuck on "Connecting to Tracker"  I have been tinkering around with this for about two hours now, and no luck

Is this something that is occurring often with others?  Am I doing something wrong?  I might just have to take this item back and return it... Sadly, because I really enjoyed it for the time it worked.

I also read if your car has bluetooth it can throw the Versa off

Moderator Edit: Clarified Subject.

[ACG]

Hello @dana00rut

Run through this procedure and see if it gets you back up and running. 

Your going to be setting up your Versa as a new device. Don't worry, this won't delete any of the information already stored in your account. 

To set up your device:
Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select "Forget this Device"
Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
Choose your tracker and follow the onscreen instructions to continue
When the app asks you to replace your current tracker, replace it and continue with the process.
When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
Hope this works for you. 

[Rich_Laue]

For more help let's go to the the Fitbit help

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing.

Do you only sync through one phone!

One thing I noticed is that you say that you told Fitbit that you do not want to use your versa by removing it from the Fitbit app.

The app needs to know which tracker it is looking for so it can sync.

Removing the tracker does not fix the sync problem which still has to be fixed before the tracker can be setup 

[Candontwantto]

I am having the same tracker problem with my Versa. I have installed Fitbit twice. Ny Versa worked great first few days, but now the information on phone app will not list my current bpm or track my steps in real time. I am very frustrated. 

[Rich_Laue]

@Candontwantto if your on Android, make sure that you have updated the app, which has fixed this. 

Your also or not describing a Versa problem but a Fitbit app problem. 

[cdesser]

I am having the same problem--had for weeks!  Very frustrating . . . 

UPDATE:

i have done all of these things several times and it still does not work.

[Rich_Laue]

Hello @cdesser since this is your first posts in the thread, could you please help by giving some details, along with what device you sync tgrough, on the problem your having? This would really help out for those Fitbit users wanting to help you out. 

BTW, saying that everything was tried, in reality tells us nothing about what was tried.

I'm not sure if your having a sync problem or a setup problem.

Have youooked at the Fitbit help site?

How do I set up my Fitbit device?

Set up and get started using your new device

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing.

Why can't I set up my Fitbit device?

Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device

[cdesser]

exactly the same as others.  For the past week I have tried several times to sync my versa.  I have done it at different places to check internet connection and it never works.  My phone finds the Versa but will not connect to the tracker.  I have reloaded the app on my phone and removed and reinstalled the device to bluetooth.  The notifications have not work for weeks now.  I am ready to trash the device and buy and Apple watch.  This is beyond frustrating and an huge waste of time, even it I have to send it back and get a new one. . . 

[MrsRichard]

I am having same problem.  Wouldn't sync for past 24 hours.  I have tried everything from repowering my phone.  Deleting and reinstalling app.  Deleting and reinstalling fitbit from the app.  It deleted no problem.  When trying to add new device it says "found" but stuck on "connecting to tracker" for over an hour now.  Getting really frustrated as well.  Fitbit needs to get this fixed!

[Rich_Laue]

On the bortom of the page, look for the link to Return & warranty

Q

[sugy]

I'm on my third Versa since I bought the original one in May! 

1. My original Versa worked great for a couple of months, with battery lasting around 3-4 days and then suddenly battery life went down to a day or less. 

2. Fitbit sent me a replacement, which was a faulty device. It wouldn't setup correctly and when it did eventually, it couldn't sync to the iPhone. I even did a factory reset on it and nothing. 

3. So received my third Versa from Fitbit about a week ago and it worked great until yesterday. No issues with setup, synced perfectly, battery life 2-3 days! However since yesterday, this third device will not sync to the iPhone. I have tried all methods and nothing.... 

I'm done with the Fitbit!  

[Rich_Laue]

Sorry to here of your problems @sugy, I'm not sure if I can help since I do not see what type of phone:.

Have you looked at the help docs?

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

[sugy]

I'm on an iPhone 8. have been trying all morning and still not able to connect. The only thing I havent done is to do a factory reset, which I want to avoid. 

[Rich_Laue]

I've never seen A need for a face to your reset.

Have you tried removing the Versa from your phones trusted bluetooth devices? 

Al's please see @MarcoGFitbit's post here

[cdesser]

I have—repeatedly 

[sugy]

Yes, I've removed the Versa from Bluetooth, Removed the App and reinstalled. Tried to setup the Versa as a replacement and it stalls at the code screen. restarted the Versa, shutdown my phone... every option provided here in the Forum as well as on the Fitbit Support site. 

[Rich_Laue]

@cdesser I'm not sure what steps you are refferred to when saying "I Have"  you asked about returns, and I pointed you to the warranty. The contact Fitbit is found in the top right menu also under help, link to help above and below, also in the app.

Sorry but as mentioned many times, removing a tracker, simply tells Fitbit that you do not want to use it. Before one can set it up, the sync issue still needs to be straighten out  I would wait for Support to get back to you if you did not contact them live or by phone.

Sorry if I got you annoyed @sugy but saying that you tried everything without mentioning what everything is, we have no idea of what has been tried and need to start from the beginning. Since you have tried everything, what has Fitbit  support uggested, or have they not gotten back to you yet. 

[sugy]

@Rich_Laue no worries, i was just being lazy about typing in all the info - again (since I was on chat support for a while giving them the same info)

I contacted the Chat Support and all they can offer me is another replacement :(. I'm waiting for them to contact me later today about next steps.

[cdesser]

Have you read what I have written? Here is what I have done several times:

1. Attempted to connect the tracker. It is found and then just goes around and around trying to load.m, but never does.

2. Removed and reloaded the app to phone.

3. Removed and reloaded Bluetooth.

4. Performed the procedure in several locations in case there was a problem with the internet in one of them.

Chris Desser


Sent from my iPhone--please forgive iTypos

Moderator Edit: Format / Removed Personal Information.

[Rich_Laue]

Yes I have, but this still doesn't say if the connection was tried through the app or the Fitbit app