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Versa not syncing with Samsung S10

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‎03-23-2019 18:10 - last edited on ‎03-25-2019 11:31 by Fitbit Moderator

‎03-23-2019 18:10 - last edited on ‎03-25-2019 11:31 by Fitbit Moderator

I have a Samsung S10 and my Versa tracker won't sync to the app. It worked on and off with my S9. I have tried all the suggested fixes, and they don't work. Any suggestions? At my place of employment, we have active health and use Fitbit for our challenges. The activity on my tracker does not sync back so it looks like I'm not participating.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎03-23-2019 20:16

‎03-23-2019 20:16

Hi @Portena That is annoying for you. I checked the Supported Devices List and the S10 is not listed as supported (I think it would be a phone they are working on, but I dont actually know, but I would expect it to be supported sometime in the future), so I think that is the cause ofnyour problems. Have you tried all the suggestions in THIS Help Article on syncing problems? If you have, and it is still not working, do you have another device you could use in the meantime (laptop, computer, tablet)?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-25-2019 11:28 - edited ‎03-25-2019 11:30

In response to NellyG

‎03-25-2019 11:28 - edited ‎03-25-2019 11:30

@Portena Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing with your Samsung S10.

 

As my friend @NellyG mentioned, this phone's model hasn't been added to the supported devices list. You can go ahead and give your vote to this Feature Suggestion, which requests compatibility with the Samsung S10. The more votes this idea gets, the more chances it will have to be reviewed by our engineers.

 

Please visit this help article so you can learn how to sync your Versa with a computer.

 

Your feedback is greatly appreciated.

 

Let us know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-04-2019 08:57

In response to JuanJoFitbit

‎08-04-2019 08:57

I just got the s10e.   I hope it's added to the list soon.  It's frustrating to not be able to use my fitbit to it's fullest

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‎08-07-2019 04:50

In response to Nikkibonneau

‎08-07-2019 04:50

@Nikkibonneau I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the Samsung S10e, I totally understand how you fell about this. I recommend to monitor the Supported devices list constantly in order to see if your device's model has been added. I appreciate your patience and feedback since this helps us to keep improving.

 

I'll be around if more questions arise! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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