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Versa not syncing with iPhone 8

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‎11-25-2018 16:47 - last edited on ‎11-26-2018 05:13 by Fitbit Moderator

‎11-25-2018 16:47 - last edited on ‎11-26-2018 05:13 by Fitbit Moderator

I see there are alot of posts about the Versa not connecting to the Iphone 8. I've had a Fitbit support ticket and have done all of the trouble shooting steps that the Fitbit Support Department has advised me to do and still cannot connect my Versa and Iphone.  Has anyone been able to connect the two and have all of their information sync? I'm starting the think the only way to fix this issue is to get an Apple watch. 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-26-2018 05:23

‎11-26-2018 05:23

@pamseiler Welcome! Thanks for being part of our Community! Sorry to hear that your Versa isn't syncing with your iPhone 8. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-26-2018 14:57

In response to AlvaroFitbit

‎11-26-2018 14:57

I have done this before, but thought I’d try it again since you recommended it. It did not work,

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‎12-16-2018 08:05 - last edited on ‎01-31-2025 15:14 by Fitbit Moderator

In response to pamseiler

‎12-16-2018 08:05 - last edited on ‎01-31-2025 15:14 by Fitbit Moderator

@pamseiler thank you for the update and sorry for the late reply. Makes sure you have the app up to date and try these suggestions from the help site to help solve the issue.

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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