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Versa won't turn on

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‎12-15-2018 07:11 - last edited on ‎12-16-2018 08:12 by Moderator Alum

‎12-15-2018 07:11 - last edited on ‎12-16-2018 08:12 by Moderator Alum

I charged it about 2 days ago and it was working fine, then yesterday I noticed it was off. I tried charging it. I've tried holding down various button combinations but none have worked. Please help, I really like this watch and haven't had any issues until now.

 

 

Moderator edit: subject 

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‎12-15-2018 07:45

‎12-15-2018 07:45

Hi, @Abeth26! Really sorry to hear that. Sounds like it's time to get in touch with Fitbit Support.

MakMak | Community Council

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‎12-16-2018 08:12

‎12-16-2018 08:12

A warm welcome to the Community @Abeth26 and @MakMak thanks for the input.

 

I appreciate all the efforts in trying to fix this issue. Please confirm these are the steps you followed in order to restart your watch:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

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