Versa not syncing with my IPhone or my new IPad.

[Pladoe]

I just received my new fitbit versa.  I have had several fitbit trackers and have never had this problem.  I have followed the instructions and I just keep getting all the messages to download the app.  I have done just that and at one point was so frustrated that I deleted the app and downloaded it again.  Still same problem.  I'm getting ready to send it back.  

[JuanJoFitbit]

@Pladoe welcome to our Fitbit Community! I'll be glad to assist you with the syncing issues that your Versa is experiencing with your iOS devices. Thank you for troubleshooting this issue before contacting our forums.

I would like to know what troubleshooting steps you have tried in order to avoid providing the same information and assist you accordingly.

Looking forward to your response! 

[Pladoe]

I followed the instructions and nothing happened. Tried for 2 days. Downloaded the app, charged the Versa, had it next to my phone. It’s still telling me to download the app in different languages. Ready to return it.

Sent from my iPhone

[JuanJoFitbit]

@Pladoe thank you for getting back and letting me know the steps that you have tried. I totally understand how you feel about this. However, I would like to turn that bad experience into a good experience.

I'd like you to restart your Versa as described in this help article. This will refresh your tracker internally. Once you've done this, make sure that you are following the setup process as advised in this help page and see if your Versa connects with your iPhone properly. Make sure that the Bluetooth of your iPad is turned off while trying the setup process with your iPhone.

Keep me posted on the outcome!