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Versa not syncing

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‎07-29-2018 22:56 - last edited on ‎07-30-2018 07:16 by Moderator Alum

‎07-29-2018 22:56 - last edited on ‎07-30-2018 07:16 by Moderator Alum

Had a Versa for a few days it is not syncing. I’ve gone through your troubleshooting advice and had to uninstall and re install the app then it synced. But now a day later back to not syncing! Help it’s very frustrating!

 

 

Moderator edit: subject for clarity

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‎07-30-2018 07:17

‎07-30-2018 07:17

It's great to welcome you @Bethan36.

 

I appreciate the efforts in trying to fix this issue and recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-30-2018 07:44

‎07-30-2018 07:44

My is not syncing either, I have had my versa about 2 months, was syncing before but has stoped. It shows how many steps when I enter app, but says it hasn't synced in 4 days. Won't post in challenge and even though it tells me what steps for that day, does not save in dashboard. I have uninstalled and then reinstalled.  Still not working. Can anyone help? 

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