help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2018 00:43 - last edited on ‎08-01-2018 07:28 by Moderator Alum

‎07-30-2018 00:43 - last edited on ‎08-01-2018 07:28 by Moderator Alum

I have brought a Versa and it keeps loosing connection with my phone.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎07-30-2018 00:47

‎07-30-2018 00:47

What phone are you using?

Try restarting the Versa several times and see if that helps. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-01-2018 07:29 - last edited on ‎10-22-2025 09:39 by Fitbit Moderator

‎08-01-2018 07:29 - last edited on ‎10-22-2025 09:39 by Fitbit Moderator

A warm welcome to the Forums @Charl3e and @NellyG thanks for stopping by.

If you are having issues syncing your watch with your phone, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer