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Versa will not hold a charge

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‎07-29-2018 21:49 - last edited on ‎08-01-2018 07:25 by Moderator Alum

‎07-29-2018 21:49 - last edited on ‎08-01-2018 07:25 by Moderator Alum

Hey guys, so I recently bought a Fitbit Versa and have had it only for about 2 months and I will charge it but I noticed about 2 or 3 weeks ago the screen would not always turn on or would have a delay and now I will charge it to 100% battery and it will not last me more than 2 hours, please help.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎07-30-2018 00:44

‎07-30-2018 00:44

Try restarting it several times (if you havent already). If that doesnt fixnit try a Factory Reset (on the watch go to the settings app and scroll down to About). If that doesnt help either younwill need to contact Support (link in my signature) Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-01-2018 07:26

‎08-01-2018 07:26

Welcome to the Community @AbrahamSf21 and @NellyG thanks for stopping by.

 

I am sorry to hear that your Versa isn't holding a charge and would like to know if the instructions provided by our friend worked?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer