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Versa not syncing

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‎08-08-2018 03:00

‎08-08-2018 03:00

Hi there. For the past couple of days my steps and calories are not syncing. I've tried inspiring and repairing but still nothing. Please help.

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‎08-08-2018 03:05

‎08-08-2018 03:05

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file:

 

https://help.fitbit.com/articles/en_US/Help_article/1866/

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