Versa not syncing

[Suziesu]

Since updating my iPhone to IOS12, my Phone doesn’t find my Versa, even though Bluetooth is switched on. Is this a known issue with IOS 12?

Moderator edit: subject

[wmchapman]

Turn off your versa and turn back on to clear everything back up Suzie.

On your watch, swipe to and open the Settings app > About > Shutdown > confirm the shutdown.

To turn your watch back on, press any button.

Force sync by touching and pulling down on screen, activity stats should populate.

After a few moment you will get a pairing request,  tap yes.

All clear.

[Suziesu]

Thanks for your reply. Unfortunately it’s still not working, it’s as if the iOS update has caused the Bluetooth connection not to work with the Fitbit, my phone still connects to all my other Bluetooth devices so I know it’s not the phone that’s causing the issue

[kawaiiko]

@Suziesu Have you restarted the iPhone since the update?  
I have had a lot of problems with iOS 12 and it's mostly issues between my carrier and my iPhone.  

But most issues correct itself when I restart my phone.  

[Suziesu · Accepted solution]

Thank you for your message! After many (and many more) restarts both of the phone and Versa, it seems to have corrected itself! Thanks for the advice 

[AlejandraFitbit]

Hey @Suziesu, it's great to welcome you. @wmchapman and @kawaiiko thanks for stopping by.

I appreciate all the efforts in trying to fix this and am glad to hear that the restarting steps you tried worked and that your watch is now syncing. If there is anything we can help you with, do not hesitate to post it.

Keep the stepping up!