Versa not syncing

[JznF]

 Hi

I have repeated problems with my Versa not syncing. The latest one is that I have been unable to sync for a week now. 

I  keep getting repeated messages to restart bluetooth and I do this every time. Then I get repeated messages to say the syncing is scheduled but nothing happens and its been over a week now. 

I have been on the forum and nothing helps.

Can I have a my money back as it is still under warranty and I am sick of it?

Jan

[N8teGee]

Hi @JznF

Have you tried restarting your device by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo)? And also restarting your phone?

To discuss your warranty options you would need to contact customer support.

[Eebogue]

I am having the same issue. I got a new iPhone and now my Versa won’t sync unless I restart it. I’ve done the troubleshooting check list over and over and always have to restart my Versa. It worked great with my old phone but doesn’t connect at all now. Very frustrated!!

[AlejandraFitbit]

Hey @JznF, it's great to see you around, @JznF welcome to the Forums and @N8teGee thanks for the input.

I appreciate all the efforts in trying to fix this issue. If you keep having problems syncing your watches, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Also, have you checked if your phones are compatible mobile devices?

Catch you later. 

[JznF]

Hi

Thank for that - I did not know that I could restart the Versa that way. I did try it but I still have the same problems.

Cheers,

Jan

[JznF]

Hi

Thanks - as i said in the original thread I have read the help articles. I also have a Samsung Galaxy s8 which worked well with previous fitbit gadgets.

So still very disappointed.

Jan

[JznF]

Hi N8teGee

Thank for that - I did not know that I could restart the Versa that way. I did try it but I still have the same problems.

Cheers,

Jan

[JznF]

I just had a live chat with customer support and they said I needed to update the app. There must have been a lot of issues resulting in the need for a bug fix.

I have done this and it worked - so hopefully the fault will not continue - or at least until there is a new update for the app.

Good luck and thanks