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Versa not syncing

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‎11-06-2018 00:55 - last edited on ‎11-07-2018 08:01 by Moderator Alum

‎11-06-2018 00:55 - last edited on ‎11-07-2018 08:01 by Moderator Alum

Heart rate, sleep and active minutes not syncing with my iPhone.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎11-06-2018 05:32

‎11-06-2018 05:32

Is the Versa recording your heart rate? Can younsee itnon the actual watch? If it not, then that explains the lack of sleep data and active minutes as these are both based on the heart rate. Ifbthere is no heart rate data on the watch, look at the back and see if the green light is flickering rapidly. Let us know and we will try to help you further.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-07-2018 08:02 - last edited on ‎07-07-2025 08:17 by Fitbit Moderator

‎11-07-2018 08:02 - last edited on ‎07-07-2025 08:17 by Fitbit Moderator

Hey @Bob57me, it's great to see you here and @NellyG appreciate the input.

If your watch isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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