Versa not syncing

[SunsetRunner]

I am always having problems with Versa Fitbit not syncing with phone, not recording data correctly … paid nearly $300 for this, with no end of problems... not worth the money.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here @SunsetRunner.

I am sorry to hear about the syncing issue you are experiencing with your Versa. I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Also, if you haven't checked if your phone is compatible, click here to see this information.

I hope this helps, let me know the outcome. 

[darlenerood]

I agree.  I spent over $200.00 for my Versa.  I cannot download music and now for the last two days it has not been able to sync after several weeks of having no problem.  I have had Fitbits before and loved them.  After this experience I will never buy another Fitbit product.

[AlejandraFitbit]

It's great to see new faces @darlenerood, welcome!

If you are having syncing issues with your Versa, I recommend taking a look at the link I provided previously and follow the instructions there. Now about the music, in the help article Why can't I download music and podcasts to my Fitbit watch? are some steps you can follow.

See you around. 

[Pisces1128]

I am having the exact same issues and have called the help desk several times.  This is crazy.  How do you charge nearly $300 for a smart watch/fitness tracker and not deal with these issues?  I've owned FitBits for years and this is the first time I've experienced a lack of response to customers.  When is this getting fixed?

[darlenerood]

FYI. Out of frustration last night I reinstalled the Versa. It is now
syncing. However, this is not what I signed up for. Next problem I need to
tackle is downloading music. The reason I purchased the Versa in the first
place.

[darlenerood]

I’ve attempted to do this and had no luck. Will try again when I have time.