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Versa not syncing

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‎11-03-2018 12:55

‎11-03-2018 12:55

Had issues with Versa not syncing to my phone have tried rebooting versa, unpairing/pairing and deleting the device altogether, still having trouble syncing and when trying to access apps on watch it shows a red x

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6 REPLIES 6

‎11-03-2018 13:37

‎11-03-2018 13:37

What phone are you syncing with?

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‎11-03-2018 13:52

In response to SunsetRunner

‎11-03-2018 13:52

Samsung A5 which we have been using since purchased the versa, only had problems the last couple of weeks

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‎11-03-2018 13:53

‎11-03-2018 13:53

I’ve had the same problem this morning. Tried updating app, turning Bluetooth and phone off and on. What finally worked for me was resetting the Versa watch. Instructions are here.

 

Hope it it works for you too!

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‎11-03-2018 13:55

In response to EmilyRy

‎11-03-2018 13:55

Have done all this but still no joy

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‎11-03-2018 17:34 - edited ‎11-03-2018 17:52

In response to Nicjayne

‎11-03-2018 17:34 - edited ‎11-03-2018 17:52

You might try turning off (and leaving off) the connection to any other bluetooth devices in the vicinity. Fingers crossed! 

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‎11-04-2018 00:05

In response to Nicjayne

‎11-04-2018 00:05

Can’t sync to my phone. Fitbit show yesterdays date and 23 hrs behind. I have deleted everything and trying to add a new device. It won’t sync. Keeps saying charge it. It is fully charged and in the cradle. Getting very frustrated as this is only 6 months old. I really wouldn’t recommend Fitbit to anyone. They are not helpful at all. 

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