Versa not syncing

[Lanalawson]

My Versa is only a few months old. It won’t sync steps, date etc unless i hold left button and bottom right button down simultaneously.

[Marrrmaduke]

@Lanalawson Sorry to hear that. Has the problem appeared recently? How often does it happen? Also, what is your phone model and OS?

[kuhrisduh]

I am having the exact same issue. 😑

[Marrrmaduke]

@kuhrisduh @Lanalawson Perhaps this thread will be of some help.

[HeydyF]

Hey guys! @Lanalawson and @kuhrisduh, welcome to the Community! 

If you are having syncing inconveniences, as @Marrrmaduke asked, I'd like you to tell me what phone model are you using. Are they compatible devices? In the meantime, you can also try the troubleshooting in this help article: Why won't my Fitbit device sync? 

Keep me posted! 

[Deathwishvixen]

My Fit bit stopped syncing with my phone 2 weeks ago. Up until then , not a problem. I've tried all the tricks -uninstall/reinstall, hard reset etc and nothing is working.  It will sync with everything else but my phone.  I have the HTC u ultra. And both it and the fit bit are on the latest software.  

[Marrrmaduke]

@Deathwishvixen Have you tried forgetting your versa from your phone's Bluetooth settings, followed by restarting both phone and Versa, and forcing the sync within the Fitbit mobile app?

[Deathwishvixen]

I did all of that, changed clock face the works. All of the hints and tricks on the page. Even reformatted phone and fitbit

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[Marrrmaduke]

@Deathwishvixen I believe I just replied to your post in other thread. I have a suspicion it might be related to one of the recent Fitbit mobile updates. My advice would be to downgrade to the previous version (2.81) if it was working for you, or to version 2.74 (this build along with 2.81 seems to work best for me). Of course you will have to download android package file and sideload it.

[HeydyF]

Hey @Deathwishvixen, it is great to see you around more often! I appreciate you have taken the time to try some troubleshooting to make your Versa sync with your HTC U Ultra. Considering that your phone model isn't on the compatible devices list, I'm afraid that you might experience syncing issues even though you didn't experience them in the past. You can go ahead and try the tip that @Marrrmaduke posted above, however is not a guarantee that it'll work. In addition, I'd like you to take a look at all the troubleshooting in this help article: Why won't my Fitbit device sync? 

Let me know how it goes! 

[Deathwishvixen]

It has now randomly decided to sync.  The only difference is that the screen broke and now syncs perfectly . 

[Marrrmaduke]

@Deathwishvixen what happened to the screen? ☹️

[Deathwishvixen]

I don't know it just cracked diagonally. It wasn't bumped on anything

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[Marrrmaduke]

@Deathwishvixen I'm really sorry to hear that. ☹️ I'm assuming the physical damage like that is not covered under warranty? ☹️ is the display still usable/functional? Perhaps a screen protector to secure it a bit? ☹️

[Fizzylogic]

I'm having this same issue and it's really starting to infuriate me. It hasn't synced since 19th November yet it's set to all day sync. I have rebooted it and the phone.

My battery life has also reduced. I'm finding I have to charge it more than I was

[Deathwishvixen]

The screen isnt covered at all by warranty nor is it replaceable. Apart from the crack the fitbit works fine

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[Marrrmaduke]

@Deathwishvixen that's really a bummer. ☹️ Perhaps you could get one of these to help protect the screen a bit? I have one myself and they're quite good. 

[Deathwishvixen]

I bought screen protectors but they didn't help. It had one on when it cracked all on its own. I was sitting on the lounge when it cracked on its own. It wasn't bumped against anything

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