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Versa not syncing

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‎12-09-2018 07:23 - last edited on ‎11-15-2021 18:07 by Fitbit Moderator

‎12-09-2018 07:23 - last edited on ‎11-15-2021 18:07 by Fitbit Moderator

This is not a diss on the Versa as I loved my first one until the display  went after a couple of months. Now the 2nd one they sent as a replacement was a reconditioned unit. Unfortunately the syncing issues I have had for the past couple of months drove me batty. I am inclined to think that the replacement unit they sent had this problem in it and was sent back because of it. I just grew tired of going thru all the steps to sync the watch almost daily. 

 

My fault in that I should have waited until all the kinks were worked out and it had proven itself. Then again maybe I was just unlucky to have 2 units that had their quirks but to me that is a 100% failure rate. I mostly solved the issue with the flights of steps by raising my arm at the top so it would be counted and it mostly worked but many times I had forgotten my own solution and it was not counted. Little thing I know but just sad to spend that much money on a piece of electronic that sometimes worked. 

 

I am sure there are many units out there that work fine and I am happy for all those that have them and enjoy them. Good luck to you all!

 

Smiley Frustrated

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-09-2018 07:54

‎12-09-2018 07:54

Me Too

 

Just dropped my Versa from my bathroom counter to carpet in bathroom and it is dead and I have had it only a couple of months.  Nothing should be that delicate, especially a watch/fitness tracker that you wear everywhere, to workouts, bed, etc..  I tried all reset but absolutely no response to anything so I called Fitbit, they tried several resets  and then I was told it was my fault and they would not cover the item or do anything more.  Can't say I would ever buy another Fitbit item, very disappointed and out a couple hundred dollars on what I consider was a defective item.

 

P.S. If I had dropped a phone or another type of watch or anything from that distance to a rug I would not expect it to be broken

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