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Versa not syncing

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‎04-19-2019 12:48

‎04-19-2019 12:48

Just got a new versa yesterday.  After several updates watch seem to be working fine however now I am unable to sync my watch to my phone. I keep receiving a message be if it bit app that the Bluetooth is unable to connect I have done what is been suggested and turn the Bluetooth off and back on and still get a message stating bluetooth issues. I have a Samsung galaxy 10+ phone. 

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‎04-19-2019 13:16

‎04-19-2019 13:16

Hi, part of your problem is that your phone is not supported by Fitbit as of yet on all the supported pages I know off. Either you wait for a while that you device is supported, which might take not so long as it's a popular device or use it in a what limited way (no installing apps or changing clock faces) using Fitbit Connect on your PC. See this article about syncing. Click the link and then on Trackers and Watches and choose Versa. After that scroll down to right underneath the first video, where it says Fitbit Connect. 

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‎04-21-2019 10:01 - last edited on ‎05-13-2025 08:41 by Fitbit Moderator

‎04-21-2019 10:01 - last edited on ‎05-13-2025 08:41 by Fitbit Moderator

Welcome to the Community @ChericeJ and @SunsetRunner thanks for the input.

I was able to see here that our friend @SunsetRunner provided some instructions in order to fix this syncing issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 😉

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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