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Versa not syncing

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‎05-19-2019 08:31

‎05-19-2019 08:31

I've been on all the forums looking for a solution to my problem. My versa won't sync and I've tried everything I've come across. I've even ran the helpline and that was pointless. After over five years as an avid fitbit fan, this has finished me off. Help me please

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‎05-19-2019 09:39

‎05-19-2019 09:39

Hi, which phone are you using. This is important information. 

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‎05-19-2019 10:12

In response to SunsetRunner

‎05-19-2019 10:12

I'm using a Huawei p20 pro
--
Sent from myMail for Android
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‎05-19-2019 10:41

In response to bertclansy

‎05-19-2019 10:41

Hi, your phone is in the list of by Fitbit supported devices. See this help article. Click the link and then click on Trackers to choose Versa.  

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