Versa not syncing

[Rodeestruggles]

So after a no-problem installment of my Fitbit Versa and use for a few days, I keep having the problem that the device won't sync with the (android) app. My phone (motorola moto G) should be compatible and I've already tried everything on the help list to fix the problem. The WiFi won't connect either so maybe that has to do with the problem as well (I just get a loading screen)? 

I got it to connect for about 10 seconds ONCE, but nothing since... Please help!

Moderator edit: format

[JuanJoFitbit]

@Rodeestruggles welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped syncing with your Motorola Moto G. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information on my end, I would like to know what troubleshooting steps you have tried.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the ones that haven't been done yet.

Keep me posted on the outcome! 

[Rodeestruggles]

Hi,

Accidentally, it's been fixed! After messing about with the bluetooth settings both on my Fitbit and my phone, it reconnected in a different way and since then I can sync the watch and my phone when I turn my bluetooth on!

Thank you for your friendly response,

Sincerly,

Rodee

[JuanJoFitbit]

@Rodeestruggles I'm sorry for the late response. However, I'm happy for the great news. I'm glad to hear that your Versa started syncing with your phone again. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!