Versa not syncing

[jolan450]

i've been a faithful Fitbit user for 4 years, i started with the zip, graduated to the flex2 and last year got the versa. since the update, nothing works properly. support basically hangs up or claims that my cell isn't supported. 

i've had to uninstall and unpair and now it won't even connect my versa to my account, going for help, they closed the chat instead of helping (thanks Mace). 

say one thing during the chat and then not long after contradicting themselves.  great way to keep us.  

i've never considered garmin but now i am.

fix the freaken problems....

Annoyed Fitbit User

Moderator edit: subject updated for clarity

[MarkDee56]

You didn't mention what cell phone you own. 

[jolan450]

I have a Sony xperia xa1

Now being told it isn't supported is annoying. And then to be told my email isn't linked to an account is just bs. 

I managed to pair my old flex2 to the account. It took 10min. I've been trying to pair my versa since this morning. Obviously, it's better to go basic so why did I buy a versa? 

[GrubbyDuck]

@jolan450   You are not alone.  I have already decided I too have invested enough of my hard earned monies in Fitbit being: Surge Ionic & now Versa and way too much of my time 'in chat' trying to get their Beta programming & 💩Bit products to work.

As with you? I too have had chats just closed down when the adviser 'has had enough'. Usually when it has run to bottom of its fault finding flow chart & is out of personal knowledge.

This 'no skill set' of the product the call centre staff are supposed to be the Oracle & Sage {sic} of is very apparent..

My background is customer services. 30 years experience. It truly does frustrate me that my working knowledge too often exceeds that of the person I am talking to in chat.  I no longer use chat.  

I'm in the UK. Decathlon has a 1 year no quibble refund exchange policy for anything you buy from them.  That is how I get faulty FitBits replaced.

When this Versa dies? That is it. Garmin or Polar. It depends what model is available 'on point of sale' at the time.

Me & FitBit are getting divorced 'soon' I'm just not sure when.

One tracker I really do like using is MyZone. Google look see. 4 years using it & not once have I had a single issue nor had to communicate with support/customer services.

[MarkDee56]

Did search.and found this. Have u tried it? https://community.fitbit.com/t5/Versa-Versa-Lite/Sony-Xperia-XA2/m-p/2989744#M50601Sent via the Samsung Galaxy Note5, an AT&T 4G LTE smartphone

[jolan450]

That post didn't list a solution 

And that was for a xa2 not the xa1

So it wasn't a useful suggestion

[jolan450]

For my runs I've been using my Garmin even tho it's basic without GPS. I've never had syncing or pairing issues with it and I've never needed to call support.

As for fitbit support, I've had to guide them to solutions. I basically tell them everything that can be done and that they need to find solutions. Must be a scripted list they work with, cause it's always the same answers for every problem.

They also have experts for troubleshooting for new issues but they never follow through

[MarkDee56]

You should try it anyway. What do you have to lose? I can't imagine the phones are significantly different.

[jolan450]

Flex2 paired but Versa still won't 

[MarkDee56]

Well the Flex2 and the Versa are two entirely different products. Anyway, give that solution a try. You may find that it will work for you. Or not. I am a Samsung guy and have never had a problem with any Fit product with respect to updates, syncing, etc. Good luck.

[jolan450]

@MarkDee56 followed the suggestions which funny enough were what I had already tried repeatedly.

Thank you for trying to help

[SunsetRunner]

Versa syncing issues after update 

you need to read the posting above.. It's the Update that went out from Fitbit, Not your Versa.  People are not happy but in this posting, your going to see what some have tried and worked and what others have tried and has not worked. 

I ended up switching to an Apple Watch because i was being told to try the same things over and over again.  

Good luck in your search.   Another Fitbit (5 year) customer lost.