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Versa not syncing

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‎09-07-2019 00:51

‎09-07-2019 00:51

My versa continually does not sync with app on IOS phone, unable to change watch face and keeps disconnecting, have tried all options suggested and makes no difference! What’s the warranty? Can I get a replacement as bought at Christmas, thanks 

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‎09-08-2019 10:28 - last edited on ‎10-13-2025 09:40 by Fitbit Moderator

‎09-08-2019 10:28 - last edited on ‎10-13-2025 09:40 by Fitbit Moderator

A warm welcome to the Community, @Dansmooth.

Thanks for troubleshooting this syncing issue. If your watch isn't' syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Now, if you want to know more about our warranty, click here.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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