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Versa not syncing

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‎09-15-2019 00:51

‎09-15-2019 00:51

I am having troubles with my versa for the last few weeks. First the problem was incorrect time which seemed to be solved once I synced versa with my phone. Yesterday onwards sync is continuously falling. I read a few posts and tried the following : removed my device from app, did a factory reset. On doing that my device totally stopped saying data deletion was unsuccessful and sync is required. After almost 50 tries of rebooting, finally my Fitbit app was able to detect my device. Again for the last few hours my device is not syncing with my app. My device was purchased in March. Please help

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‎09-15-2019 08:55

‎09-15-2019 08:55

LOTS of people are having this same problem with a variety of Fitbit devices yet it appears customer service wont acknowledge it. They just keep giving the same laundry list of steps that don’t work. This is clearly tied to a recent update and THEY NEED TO FIX IT and tell us they are working on it. Having so many people growing increasingly frustrated with their products is bad for business and synchrony is critical functionality. 

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