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Versa not syncing

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‎10-07-2019 08:46 - last edited on ‎10-21-2022 12:12 by Moderator Alum

‎10-07-2019 08:46 - last edited on ‎10-21-2022 12:12 by Moderator Alum

My Versa has been acting crazy on me and I don't know why. I have to go through this long process of syncing my watch by either soft reset or factory reset just so it can go days without syncing back to my phone again. Can anyone help?

 

 

Moderator edit: subject updated for clarity

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‎10-07-2019 09:08

‎10-07-2019 09:08

Hi @Garyfloyd  and welcome!

 

What model phone are you using?  Some are not supported by Fitbit, but it doesn't mean that they won't work.

 

Are there any other Fitbits or Bluetooths around that could be causing interference?  If so, they need to be either moved or switched off in order for your Versa to sync.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎10-07-2019 17:35

In response to DramaQueenDiva

‎10-07-2019 17:35

Hello, and thank you

I have a galaxy s10 plus. The watch itself is working fine, but is my
phone the problem?

I have no other Fitbit devices nearby and all other bluetooth devices are
turned off. On some occasion I pick up other people's bluetooth signals
when I try and sync to my own devices. Is that also a problem?
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