help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-20-2020 07:45 - last edited on ‎03-30-2023 04:38 by Moderator Alum

‎01-20-2020 07:45 - last edited on ‎03-30-2023 04:38 by Moderator Alum

Apparently Fitbit customer services are “ unaware” that veras users are having problems with devices syncing and loosing time or that there is any issues with the update.... well that’s what I have been told today! 

 

 

 

Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-20-2020 08:37

‎01-20-2020 08:37

Well for two weeks they have been telling me they are working on the problem. I haven't received a text on my Versa that long. 

Best Answer
0 Votes

‎01-20-2020 09:31

In response to exodus10

‎01-20-2020 09:31

I haven’t even been able to get the right time on mine! Synced at 6:30 am and by 2pm it was 3 hrs slow! 
half the time it won’t sync... it won’t stay connected to Bluetooth 

they are sending me a new one as apparently mine is faulty ( it’s 8mths old) when I asked what Fitbit were doing about all these problems the women told me they were not aware that anyone else’s has been having any issues like mine! 
masked her if she had actually read the message boards and said loads of people complaining... at that point there was “a lot of interference on the line) sounded like the women was scrunching a bag of crisps next to the phone 😂

Best Answer
0 Votes