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Versa not syncing

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‎11-22-2020 14:41

‎11-22-2020 14:41

Unable to get versa to connect with phone. 

Have restarted phone and versa

Turned phone Bluetooth on and off multiple times 

Uninstalled and reinstalled app

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‎11-23-2020 06:14

‎11-23-2020 06:14

Hi @Shk1011, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not syncing with your phone. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your watch and see if it syncs with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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