Versa not syncing

[cmccle7018]

My versa is 2 years old and is having trouble with Bluetooth sync every single day and now the battery is draining quickly. Is this normal for the life span of versa to be only 2 years?

[MM-76]

I’ve had same problem.  I’ve updated Versa, logged off app, uninstalled app, reinstalled app, charged fully, turned off/then back on the bluetooth — basically have done every single thing instructed by Fitbit to sync Versa and it just DOES NOT WORK.  It’s just a crap product.  This is the second one I’ve had because the first one had to be replaced due to same issues. 

[Sponkyknitter85]

I’ve been having a hard time syncing my versa to. I’ve been unable to unable to successfully sync mine since Friday. Honestly, I don’t know what the typical lifespan of one these are. But, after buying mine over a year ago. I had to replace mine twice through the company and the second time was a nightmare.

[Sponkyknitter85]

I had to restart my versa watch and that seemed to help. That might be something you might want to do, as well as, reinstall the app too as a safety measure.

[Lhmc87]

Hi I’ve not had mine 2yrs yet.. and I’m having the same problem.. I shut it down manually yesterday and worked a treat.. now since this morning it won’t sync I’ve did over 9k steps so far.. looks like a phone call to customer support!! I’m frustrated to the point of trying and trying to sync.. 

[Lhmc87]

I’ve also followed the instructions on the guide and nothing.. I’ve also forgot device etc and had a right faff on syncing it back. Bluetooth on and off MM-76 has done and nothing! 

[cmccle7018]

I actually ended up doing a factory reset and it has been find since.  

[MM-76]

Me, too.  I've done the hard factory reset several times, restart, reinstall, etc., etc.  Nothing to help. It does not sync. My iPhone is up to date, my WiFi is connected, my charger charges...I've gone through Fitbit support, read the community boards, watched YouTube videos -- pretty much have done everything to fix it and nothing works.  So I've given up on it.  Doesn't seem it is meant to last for more than a couple of years. 

[Lhmc87]

Hi sorry late reply. I’ve rang customer services.. and they wanted me to do a factory reset I blatantly told them no I’ve already did that. Did all the step by step guide the lady told me last Friday to do. The two outcomes was factory reset or they send out a replacement which I now have to package up my watch and send it off to the address they have given me. So it’s worth a shot contacting customer support and tell them what you’ve done and you won’t factory reset be stern with them