Versa not tracking distance

[Chely6]

My versa isn’t tracking the distance but it tracks it on my iPhone app.  I have an XR iPhone. Anyone have advice how to fix it.

[JuanJoFitbit]

Hi @Chely6, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't show your distance information.

Please restart your Versa as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your distance traveled and see if your watch shows this information.

Keep me posted on the outcome.

[Chely6]

It was the clock face that wasn’t showing the distance. When I changed the clock face it worked. 

[JuanJoFitbit]

Hi @Chely6, I'm glad to hear that you managed to get the issue resolved after changing the clock face. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀