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Versa not tracking floors

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‎11-25-2020 08:49 - last edited on ‎11-25-2020 14:50 by Fitbit Moderator

‎11-25-2020 08:49 - last edited on ‎11-25-2020 14:50 by Fitbit Moderator

My new Versa hasn’t recorded any floors since purchase.  I’ve restarted it twice but nothing.  Everything else seems ok.

 

Moderator Edit: Clarified subject

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‎11-25-2020 14:49

‎11-25-2020 14:49

Hi @deaconali, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying our restart process before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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