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Versa 2 didn't sync Weights

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‎11-25-2020 01:39 - last edited on ‎11-25-2020 14:44 by Fitbit Moderator

‎11-25-2020 01:39 - last edited on ‎11-25-2020 14:44 by Fitbit Moderator

Hi,

 

I had my workout yesterday with the Versa 2. I had a workout with 3 trainings in total. 2 x the 'workout' and 1 x 'weights'. Unfortunately it has only registerd the 2 'workout' trainings.. When i finished the weight training i did saw a pop up with well done and how many calories i have burned. But in the app this training is no where to be seen. Did i do something wrong or is there anything i can do in the future?

 

Thank you in advance.

Greetings,
Jayde Fokker 

 

Moderator Edit: Clarified subject

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‎11-25-2020 14:44

‎11-25-2020 14:44

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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