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Versa not tracking my sleep pattern

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Why doesn’t my Versa track my sleep pattern? 

 

 

Moderator edit: updated subject for clarity. 

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Hello everyone. I apologize for the delayed response and will be glad to assist you with your sleep pattern inquiry. 

 

 Welcome to the Fitbit Community. If you haven't done it already, please be so kind to go to the Settings on your Fitbit Versa > Heart rate > turn it off and then back on. If your watch isn't registering your sleep, I recommend trying the following:

  1. Manually sync the tracker. See instructions in How do Fitbit devices sync their data?
  2. Restart the tracker. See instructions in How do I restart my Fitbit device?
  3. Try sleeping with the tracker on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in How do I change my sleep history?

If your trackers are registering your sleep but not providing you with sleep stages, take into consideration the steps in the help article Why don't I see sleep stages today?. I also suggest checking if your Fitbit app is up to date.

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You need to be sure the HR is on and sleep more than 3 hours.

 


 

KC | Texas
One, Charge HR, Charge 2, Versa | Galaxy S9 Plus
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Hi
I am having more than three hours sleep but it still doesn’t register! What is HR (is it heart rate)? How do I achieve this?
Thanks

Denise Kelly


Denise Kelly
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How are you supposed to check your HR if you are sleeping. Mine tracks one to three hours at a time but never the full sleep time. It is very frustrating because I am trying to figure out my sleep pattern but it is very inconsistent.

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HiI’m the same I’ve Just changed to a Fitbit versa as my previous one packed up. The versa doesn’t track my sleep pattern either, I don’t know what to do I’m looking for an answer/solution too




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I have been having the same problem. I have had at least three other fitbit trackers over the years and never had a problem with sleep tracking. I bought the versa and it never tracked a single night of sleep accurately. I worked with customer service to fix the problem and nothing they suggested worked. Fitbit finally sent me a new versa and guess what............it only logged one hour of sleep last night. I am beyond frustrated. I think there may be problems with this new model because every other fitbit I have owned worked fine. 

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Thanks very much for your reply it seems we need to do something with HR I’m not sure what! I used to have a Fitbit blaze, it used to be great at showing my sleep pattern then it started missing out showing my hours of sleep! The blaze then stopped working so I returned it under the guarantee and replaced it with a versa and to date it doesn’t track my sleep sometimes nothing, then as you stated, maybe only an hour!

Denise Kelly
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I am unhappy to hear that because I like the Versa, but one of my main
reasons for using it was for sleep tracking.
What to do, what to do? Maybe FitBit will come up with a fix.
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I'm having the same problems.  For example, my Versa says I woke up at 9:01 am this morning.  I got out of bed at about 7:45 am, and walked about 20 steps to my office and put my Versa on my desk.  And I got the simplified sleep details because it couldn't get a consistent heart rate reading.  Does anyone know if there are any fitbit devices that track sleep more accurately, and are "swimproof"?  Or, dare I ask, if there is another brand that is better?

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I ended up returning it... pretty watch but didn't live up to hype
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@Den55  "returning it" is not really a solution 🙂  It is not entirely clear what exactly is your problem (in mobile app or fitbit.com dashboard, forget today on the versa for now):

- do you get no sleepdata at all (absolutely nothing)

- or do you only get the basic sleep pattern (no sleep stages)

- or do you get sleep patterns that don't make sense (start to late, end to early etc)

No matter what, since you wrote (mysteriously) "it seems we need to do something with HR I’m not sure what!", I assume you have verified from the heart-rate tile on your mobile app that you have proper and complete heart-rate data for your nights? Check that first, then please confirm which of the three issues you have, then we can take it on from there 🙂   (and yes ppl abbreviate heartrate by HR)

 

@hollmars"I bought the versa and it never tracked a single night of sleep accurately."  No idea what you mean by this... but maybe if you try to explain what 'never accurately' means for you we can help?  Do you mean (what you seem to suggest) that it logs sleep stages, but not the correct start/end time? (like 1hr as you mention). Or do you at the same time only get basic sleep pattern as well (I assume so, I think it needs 3 hrs minimum for sleep stages). Let us know if is always just timing, or that sometimes you get reported a full sleep cycle but the data is not useful (f.e. only basic sleep pattern).

 

@RarleneM"I'm having the same problems.  For example, my Versa says I woke up at 9:01 am this morning.  I got out of bed at about 7:45 am, and walked about 20 steps to my office and put my Versa on my desk.  And I got the simplified sleep details because it couldn't get a consistent heart rate reading.  Does anyone know if there are any fitbit devices that track sleep more accurately, and are "swimproof"?  Or, dare I ask, if there is another brand that is better?"

Versa is definitively swimproof, I swim with it (and shower and everything else wet) all the time 🙂 basic sleep pattern you get not due to HR but movement. It means it cannot derive your sleep stage (motion determined, not HR). And then, you got out of bed at 7:45 and at 7:46 after 20 steps you took off your Versa and put it on a desk? Why don't you keep it on? It is meant to be a wear-always device... 🙂 Anyway, did you put it flat on the desk (bottom side down) or sideways? If flat it may think you are wearing it and are asleep.

 

 

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Well, @Den55 , I provided much more detail to the service group with no resolve. No need to get snarky with me, I don't know who you are and why you are concerned about my returning the product. I don't feel it was right for me for the purpose I purchased it for. I guess I don't sleep 3 hours solid at a time, which is why I wanted to track my sleep patterns to see why I wake up exhausted. I can't track it if there are parameters that won't allow me to use a solid time period (10pm to 6am) and track that. I think that concept is pretty simple, but Versa uses some ridiculous formula that doesn't make sense to me. Thank you for your time and response... but I am confident I did the right thing and looking for another product that suits my needs.   

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Hi Terima
I hope you find a product that is suitable to your needs. There is nothing worse than paying out your hard earned money and then find out it not fit for purpose and not be able to receive good customer service!
Good luck
Dee 55

Denise Kelly


Denise Kelly
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@TeriMa wrote:

Well, @Den55 , I provided much more detail to the service group with no resolve. No need to get snarky with me, I don't know who you are and why you are concerned about my returning the product. I don't feel it was right for me for the purpose I purchased it for. I guess I don't sleep 3 hours solid at a time, which is why I wanted to track my sleep patterns to see why I wake up exhausted. I can't track it if there are parameters that won't allow me to use a solid time period (10pm to 6am) and track that. I think that concept is pretty simple, but Versa uses some ridiculous formula that doesn't make sense to me. Thank you for your time and response... but I am confident I did the right thing and looking for another product that suits my needs.   


I agree with you. The Fitbit coding for sleep doesn't make any sense. It fails to use the information provided to it in any logical way.  The code doesn't seem to learn any patterns the user may exhibit and consequently makes the same mistakes night after night.

 

There are some control parameters that don't seem to do much, target sleep times and sensitivity. There is the ability to amend the actual start and end times for sleep and even that screws up. If you, say, amend the start sleep time from the 2:00am Fitbit estimated, to say 11:30pm the previous day but make a mistake and forget to change am to pm and subsequently change it again the detail sleep graph becomes a basic sleep graph and it can't be changed back, even if you revert to the times Fitbit originally estimated, 2:00 am in the case of this example.

 

It is just rubbish, once again the quality control of their software development team is pretty poor. They just need to take some examples of the data of users that have been complaining and run it through their development systems to see what goes wrong.  Pretty simple really but they are too busy chucking new hardware out of the door than try and improve what they have already done.

 

Hopefully with Google Health getting involved things may change. In the meantime, buy something else.

 

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@SunsetRunner  you should not call it rubbish simply because you don't take the time to make it work for you... I didn't reply to @TeriMa because she already returned her Versa, so then further help is pretty much without point.

 

@SunsetRunnerwrites "The code doesn't seem to learn any patterns the user may exhibit and consequently makes the same mistakes night after night." -- you don't explain this in more detail, so no idea what you are thinking off. It is correct that it doesn't have any superduper-AI at the backend. All it does is

- try to detect when you go to sleep

- try to detect when you definitively are not at sleep anymore

- try to infer your sleepstage (deep, awake or rem) based on movements

When motions are inconclusive it defaults back to basic sleep pattern without sleep stages.

That the code has no AI (your "doesn't seem to learn") doesn't make it rubbish does it? For me it works very well.

It 'chains' together several periods of sleep per day, not just the big chunk of sleep at night and that's all.

 

@TeriMa  I actually assumed that in your last reply you were referring to me and not Den55, but anyways. Although you already returned the Versa and maybe don't care anymore I will still use the opportunity to answer some of the things that you raise:

"How are you supposed to check your HR if you are sleeping. " --- this is a strange question to ask, maybe you missed some of the workings (as @SunsetRunner who then calls the product rubbish). Why would you want to check your HR when you are asleep is beyond me. HR is recorded continously at all times (as long as you wearing the tracker and it gets a HR value of course). So the fact that you ask this means you are off-track. But lets continue...

"Mine tracks one to three hours at a time but never the full sleep time." -- not entirely sure what you mean? Did you get sleep stages, or just basic sleep. You probably got several sleep results that were 'interrupted' and what you WANT to see is a like a continous sleep data covering also the break-periods when you are not asleep?? I am guessing this since you also wrote : " I don't sleep 3 hours solid at a time, which is why I wanted to track my sleep patterns to see why I wake up exhausted. I can't track it if there are parameters that won't allow me to use a solid time period (10pm to 6am) and track that. "  --- So what you complain about is that it splits up your sleep data in individual segments instead of keeping it as a solid single sleep, EVEN if you have (apparently) large gaps, or just short sleeps.  Is that sort of correct? Or am I missing something.

 

You know, the sleep tracking on your tracker is not a medical-level of sleep monitoring. There is even no indication on how accurate the sleep stages are (if you got them). The idea is probably that a little awake and deep asleep are easy and thus everything else is probably REM. Hmmmm... Still it does a good job for most people.

 

If you have disproportionate amount of non-sleep periods (the red parts, or just no sleep data for a given time), make sure that you have set sleep tracking to low sensitivity. It may mean that while you are actually asleep you move your arms more than average. It's a little tricky and may need some experimentation. Mabe you need to tighte the band a little bit more.... I appreciate if you say "what the heck, not worth my time and money".

 

When the fitbit things you are definitively not at sleep, there is no equivalent sleep stage and hence it slips up the sleep data. I have no idea what you want fitbit to show you for those periods. But from a fitbit perspective there is nothing - it thinks you are fully awake.

 

I know you have returned it already but I do hope you appreciate some feedback from another user....

 

 

 

 

 

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@lenny4d

 

You miss the point. It may well work for fine for you but for a lot of people they are pretty hopeless and making any sensible interpretation of the users sleep pattern. Many have tried to engage Fitbit in getting things fixed or at least a dialogue about the problems they are experiencing but nothing has happened.

 

They are unresponsive or just don't care. Trotting out sections of the user guide doesn't help we've all been through that many times. The really annoying thing is that a casual glance at my HR data can give a pretty good guess at when sleep started, if that was to be aggregated with the accelerometer data in some sensible way maybe things could be improved. As it is my Fitbit consistently tells me I’ve gone to sleep hours after the actual time. Editing the start time isn’t the point, that’s just a work around. Then, as I said, if an error is made editing the start time it screws up the report.

 

There are many other reported bugs in the end to end integration between the tracker, the app, the dashboard and the data export that have gone un-resolved one wonders if they really do care about their users. A recent case in point was the data export fiasco that to a month of constant complaining before a fix was rolled out that could have been done in hours.

 

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I just switched from an Alta to a Versa, like this is my 4th day wearing it, and it does not record my sleep the same way.

I've made sure the reader was clean and registering HR normally; cleared the cache in the app; synced like 5 times over an hour...

So what now? Returning is not an option. It was a gift

Best Answer

Hello everyone. I apologize for the delayed response and will be glad to assist you with your sleep pattern inquiry. 

 

 Welcome to the Fitbit Community. If you haven't done it already, please be so kind to go to the Settings on your Fitbit Versa > Heart rate > turn it off and then back on. If your watch isn't registering your sleep, I recommend trying the following:

  1. Manually sync the tracker. See instructions in How do Fitbit devices sync their data?
  2. Restart the tracker. See instructions in How do I restart my Fitbit device?
  3. Try sleeping with the tracker on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in How do I change my sleep history?

If your trackers are registering your sleep but not providing you with sleep stages, take into consideration the steps in the help article Why don't I see sleep stages today?. I also suggest checking if your Fitbit app is up to date.

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I ended up returning it
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I have returned my second Fitbit for a full refund! Using my Applewatch now
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