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Versa's firmware update failed

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‎12-15-2019 05:22 - last edited on ‎12-16-2019 06:57 by Fitbit Moderator

‎12-15-2019 05:22 - last edited on ‎12-16-2019 06:57 by Fitbit Moderator

I tried to update my Versa watch a few days ago. The update failed and since then my watch is useless. I can't control it, the Fitbit logo appears for 10 seconds, then 10 seconds in total black. 

Tried to turn it off / on but not responding to anything

What can I do?

Thanks for your help!

 

 

Moderator edit: updated subject for clarity

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‎12-16-2019 06:56

‎12-16-2019 06:56

@NoniHorvath, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the firmware update didn't finish and your watch won't start properly. By the way, thank you for trying turning it off and on before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. After this, run the update again and see if it gets completed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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