Versa not tracking sleep after update

[Piv27]

My versa tracked my sleep in detail until the update - now it is not working, at all. I have contacted support and run through all of their 'scenarios' and the problem is with the software, not my wearing of the device. 

Would like some resolution. 

[Marrrmaduke]

@Piv27 is it tracking your heart rate properly? You can try toggling heart rate ON/OFF in the Settings on Versa. Also, you can try reinstalling Fitbit mobile app, and if you have any bedtime presets set up, please delete them. Another thing to do is to reboot your tracker by pressing and holding the left and bottom right buttons until fitbit logo flashes.

[Piv27]

Hi thanks. I have restarted the device and reinstalled the mobile app. I can't turn the heartrate monitor off through any means except on the device. I've just done this. Maybe that wilk be the charm. We'll see, but now it is chewing through.the battery at a ridiculous rate. Sigh. 

[Marrrmaduke]

@Piv27 yes, i meant on the device. Just toggle off, reboot versa, and toggle back on.

[beesxxxii]

I am having the same issue. This is also my 3rd Versa since getting it for Christmas.

Why would they sell this thing with so many things WRONG. 

I have also tried resetting the app, the watch, re-setting to factory settings and more. About to reach out to support now.. 

[Piv27]

 I'm sorry to hear that - I have been working with them - but there is still no change. 😞 

[Marrrmaduke]

@Piv27 @beesxxxii guys, have you tried clearing sleep presets (e.g. bedtimes) from Fitbit mobile app?

[Piv27]

Thanks. Have done that. Still no joy. 

[Marrrmaduke]

@Piv27 That's one stubborn Versa. Have you tried restoring your tracker to factory defaults (performing a factory reset)? This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again in the Fitbit mobile app. Good luck!

[Piv27]

Thanks again. Yes. Have done all that as well. I am working with the support team and we did a factory reset to fix the battery issue - which has also developed. It temporarily fixed this, but now not charging to 100%. 

Any other thoughts? 

[Marrrmaduke]

@Piv27 so did the rest resolve sleep tracking? Do you have problems with battery draining too fast as well? Re not charging to 100%, how much do you get and how long does it take to charge?

[beesxxxii]

Yes, I have followed everything I could find. 

I am now on my 4th fitbit versa that I am sending back now. 

[Piv27]

No it didnt solve the sleep tracking problem. The battery was only lasting about a day and a half. I left it on the charger for a couple of hours. Now i can leave it on all day and it won't get to 100%. 

[Marrrmaduke]

@Piv27 at this point, I'm afraid this might be a hardware issue. I would definitely reach out to Customer Support requesting a replacement as your Versa is still under warranty. Sorry I could not help more. ☹️

[Piv27]

Thanks for trying - the thing is, the device is out of warranty - it is over a year old. It worked perfectly until the update was pushed out. Soooo grumpy.  

[Marrrmaduke]

@Piv27 not possible. Versa was released in April last year. It's 10 months old... Or do I need more coffee because my math is off...?

[Marrrmaduke]

@Piv27 unfortunately no, but the rapid battery drain is either hardware or software issue. My best gut feeling in this case it's software. You can try performing several factory resets (wiping of the Versa), not just once, but ultimately you should escalate this. I'm sorry you've been running in circles. This might be a case of squeaky wheel gets the grease.

[Piv27]

Thank you! I have tried one factory reset, but will try another couple. I have asked to escalate this to the next level and I get ignored. You have been a real help. Thanks. 

[beesxxxii]

My last comment got removed, but I am now on my 6th Versa from fitbit and the HR doesn't work on this one either. 

[Piv27]

I really don't think the hardware is the issue - it is the new software they have introduced. Perhaps not enough testing before it was released. The changes seem only cosmetic with a bit more data available on the watch itself. I'd rather it worked as stated on the box than looked pretty. I hope you get it resolved.