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Versa not tracking sleep.

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‎10-02-2018 05:20 - last edited on ‎10-04-2018 08:30 by Moderator Alum

‎10-02-2018 05:20 - last edited on ‎10-04-2018 08:30 by Moderator Alum

Just got the Versa. Does not automatically track sleep. Had a charge and the auto sleep popped up the next morning. Switch to Versa and there is no sleep information at all. I’ve tried all the canned Fitbit suggestions. Any help to get this thing working would be great. If not I’m taking it back and switching to something else.

 

Moderator Edit: Clarified Subject.

 

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2 REPLIES 2

‎10-04-2018 08:37

‎10-04-2018 08:37

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for having taken the time to report this situation to us. Would it be possible for you to let us know exactly which troubleshooting steps have you tried already? This will be very helpful for us to determine what we should do next. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-04-2018 08:46

In response to MarcoGFitbit

‎10-04-2018 08:46

Thank you for the response. Here are the steps I have taken. 

 

1.  Disconnected the device from both the app and in Bluetooth devices. Re added the device and went through setup. 

 

2.  Did the same and restarted the device multiple times. 

 

3.  Disconnected all Bluetooth connections and deleted them. Then re added the device and went through the setup again. 

 

4.  Deleted the app and device and reinstalled. 

 

5.  Returned my device and got a new one. 

 

6.  Added a sleep log manually. 

 

At no point have I received any sleep information automatically. Every day there is no sleep information in the app. I’ve never had this problem with the charge hr and now I don’t get any info. 

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