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Versa not tracking stats

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‎09-21-2020 08:02 - last edited on ‎09-21-2020 19:24 by Fitbit Moderator

‎09-21-2020 08:02 - last edited on ‎09-21-2020 19:24 by Fitbit Moderator

My Versa isn't counting my steps. I've done a factory reset and just restarted it, but nothing seems to help.

 

It's also not tracking my sleep or heart rate. I don't know what else to do.

 

My notifications are coming through just fine.

 

Moderator Edit: Clarified subject

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‎09-21-2020 19:21

‎09-21-2020 19:21

Hi @BobbieJo, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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