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Versa not turning on

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‎09-21-2020 12:00 - last edited on ‎09-21-2020 19:25 by Fitbit Moderator

‎09-21-2020 12:00 - last edited on ‎09-21-2020 19:25 by Fitbit Moderator

Hello my fitbit is not turning on since 18 September 2020...Won't turn on and when it does it just turns a faded white colour..

 Can anyone help?

 

Moderator Edit: Clarified subject

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‎09-21-2020 19:25

‎09-21-2020 19:25

Hi @inkedup, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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