Versa not tracking steps

[Shellober]

Got the Versa about 3 weeks ago.  I am noticing that it is not counting all steps.  I have it on non-dominant arm, tried tightening band and loosening it.  Anyone have suggestions or is it just a defect?

[Lcjohnson]

My versa did not tracK steps while walking in a pool

How can I make it tract in the water 

[MarcoGFitbit]

Hello @Lcjohnson and @Shellober, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention. Please note that Fitbit devices use a 3-axis accelerometer to understand your motions. An accelerometer is a device that turns movement (acceleration) into digital measurements (data) when attached to the body. By analyzing acceleration data, our devices provide detailed information about frequency, duration, intensity, and patterns of movement to determine your steps taken.

Fitbit devices have a finely tuned algorithm for step counting. The algorithm is designed to look for motion patterns that are most indicative of people walking. The algorithm determines whether a motion's size is large enough by setting a threshold. If the motion and its subsequent acceleration measurement meet the threshold, the motion will be counted as a step. If the threshold is not met, the motion won’t be counted as a step.

At this moment, if you're still having trouble with your Versa counting steps, I would like to ask you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, monitor it for the next few days to check if this issue got resolved.

I hope this can be helpful and has resolved your inquiries, if there's anything else I can do for you, please feel free to reply. 

[meganblythe]

Same here, just got and noticed not counting my steps

[MariaInNZ]

I have restarted my Versa three times tonight. It still won't track steps or flights on the device itself. It only shows up in the app. please advise.