Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Szickefoose, have a warm welcome to the Fitbit Community, it's great to have you on board. 
I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you already tried to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) for several seconds (10-12)? A Fitbit logo should appear. If you have tried already, please try again, only this time keep the buttons pressed for 30 seconds.
If the screen on your Versa still doesn't turn on, please reply to us so we can check this further and determine what we should do next.
Thanks for your patience and understanding, we'll be waiting to hear from you.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Megs414 I hope you're doing well, thanks for joining the conversation.
We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, but please remember that we do not expect these kind of issues to to affect our devices and in order to anticipate that, every Fitbit device comes with a limited product warranty. In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
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