Versa not turning on

[PaulineP07]

My versa just turn itself off today and I tried pressing all buttons at the same time and held it for ~10-15 secs and it’s not turning on. I tried charging it but still nothing.

can anyone help please? Thank you!

[Marrrmaduke · Accepted solution]

@PaulineP07 Try 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).

If this does not help, I'm afraid you will have to reach out to Customer Support to guide you through the next steps.

[PaulineP07]

Hi! Thanks for your reply! Tried pressing all three buttons and still nothing happend. Called customer support team and they reckon it must be the battery not charging. Was advised to send my fitbit back to them.

[Marrrmaduke]

@PaulineP07 I am glad Customer Service was so responsive. Hopefully you will receive your new Versa soon! Good luck!